Privacy Policy

This Privacy Policy describes how Evet Africa ("we," "our," or "us") collects, uses, and protects your personal information when you use our AI-powered veterinary solutions platform. This policy applies to all users of our services, including Vetable AI, Evet Clinics, and Agrocist, and complies with the Nigeria Data Protection Act (NDPA) 2023, the General Data Protection Regulation (GDPR), and other applicable international privacy laws.

We collect the following types of information:

Personal Information:

• Contact details (name, email address, phone number, physical address)
• Professional information (veterinary license, clinic details, professional qualifications)
• User account credentials and authentication data
• Payment and billing information

Animal Health Data:

• Animal medical records and health information
• Diagnostic images and test results
• Treatment histories and veterinary reports
• Farm and livestock management data

Technical Information:

• Device information (IP address, browser type, operating system)
• Usage analytics and platform interaction data
• Location data (when permission is granted)
• Cookies and similar tracking technologies

Communication Data:

• Messages sent through our platform
• Customer support interactions
• Survey responses and feedback

We use your information for the following purposes:

Service Provision:

• Delivering AI-powered veterinary diagnostic tools
• Managing user accounts and authentication
• Processing payments and managing subscriptions
• Providing customer support services

Platform Improvement:

• Analyzing usage patterns to enhance our services
• Training and improving our AI algorithms
• Developing new features and capabilities
• Conducting research to advance veterinary care

Legal and Compliance:

• Complying with Nigerian and international regulations
• Protecting against fraud and security threats
• Responding to legal requests and court orders
• Maintaining records for regulatory compliance

Communication:

• Sending service-related notifications
• Providing educational content and updates
• Marketing communications (with your consent)
• Emergency alerts and system maintenance notices

We may share your information in the following circumstances:

Service Providers: With trusted third-party vendors who help us provide our services, including cloud hosting, payment processing, and analytics providers.

Veterinary Partners: With licensed veterinarians and animal health professionals when necessary for providing consultations and treatment recommendations.

Legal Requirements: When required by Nigerian law, court orders, or regulatory authorities, including the Nigeria Data Protection Bureau.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Consent: When you explicitly authorize us to share information with specific third parties.

Emergency Situations: To protect the health and safety of animals or individuals when there is an imminent threat.

We never sell your personal information to third parties for marketing purposes.

We implement comprehensive security measures to protect your information:

Technical Safeguards:

• End-to-end encryption for sensitive data transmission
• Secure data storage with industry-standard encryption
• Regular security audits and vulnerability assessments
• Multi-factor authentication for user accounts

Physical Safeguards:

• Secure data centers with restricted access
• Environmental controls and monitoring systems
• Backup and disaster recovery procedures

Administrative Safeguards:

• Employee training on data protection practices
• Access controls and need-to-know principles
• Incident response and breach notification procedures
• Regular policy reviews and updates

Data Retention:

We retain your information only as long as necessary for the purposes outlined in this policy, or as required by applicable laws. Animal health records may be retained for extended periods to support ongoing veterinary care.

Under the Nigeria Data Protection Act 2023 and international privacy laws, you have the following rights:

Access Rights:

• Request access to your personal information we hold
• Obtain copies of your data in a structured format
• Receive information about how your data is processed

Correction and Updates:

• Request correction of inaccurate or incomplete data
• Update your personal information through your account settings
• Notify us of changes to your contact details

Deletion Rights:

• Request deletion of your personal information (subject to legal requirements)
• Close your account and remove associated data
• Object to continued processing in certain circumstances

Portability Rights:

• Request transfer of your data to another service provider
• Receive your data in a commonly used electronic format
• Direct transfer to another controller where technically feasible

Objection and Restriction:

• Object to processing for direct marketing purposes
• Request restriction of processing in certain circumstances
• Withdraw consent for processing based on consent

Complaint Rights:

• File complaints with the Nigeria Data Protection Bureau
• Contact relevant supervisory authorities in other jurisdictions
• Seek judicial remedies for privacy violations

To exercise these rights, contact us at privacy@evetafrica.com or use the contact information provided below.

As we provide services across multiple countries, your information may be transferred to and processed in countries outside Nigeria, including:

Adequacy Decisions: Countries recognized by Nigeria or the EU as providing adequate data protection.

Safeguards: When transferring to other countries, we implement appropriate safeguards including:

• Standard contractual clauses approved by data protection authorities
• Binding corporate rules for intra-group transfers
• Certification schemes and codes of conduct
• Specific authorization from data protection authorities

User Consent: In some cases, we may rely on your explicit consent for international transfers.

We ensure that all international transfers comply with applicable data protection laws and provide adequate protection for your personal information.

We use cookies and similar technologies to improve your experience:

Essential Cookies: Required for the platform to function properly, including authentication and security features.

Performance Cookies: Help us understand how users interact with our platform to improve performance and usability.

Functional Cookies: Remember your preferences and settings to provide a personalized experience.

Marketing Cookies: Track your activities across websites to provide relevant advertisements (only with your consent).

You can manage your cookie preferences through your browser settings or our cookie consent banner. Note that disabling essential cookies may limit platform functionality.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

Parents and guardians should supervise children's online activities and help them understand the importance of providing personal information only with appropriate consent.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will:

• Notify users of material changes via email or platform notifications
• Post the updated policy on our website with the effective date
• Provide a summary of key changes when significant updates are made
• Maintain previous versions for reference and transparency

Your continued use of our services after policy updates constitutes acceptance of the revised terms.

For questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

Email: privacy@evetafrica.com

Phone: +234 (0) 123 456 7890

Address:

Evet Africa Limited

123 Veterinary Drive

Victoria Island, Lagos

Nigeria

Data Protection Officer: dpo@evetafrica.com

Nigeria Data Protection Bureau:

If you have complaints about our data practices, you may also contact the Nigeria Data Protection Bureau at: https://ndpb.gov.ng

Response Time: We will respond to your inquiries within 30 days as required by Nigerian law, or sooner when possible.